Simplify your life with the West Pointe Bank MasterCard® Debit Card

A debit card from West Pointe Bank can make your life easier. Use your MasterCard® Debit Card to pay for purchases or make cash withdrawals at millions of locations where MasterCard® is accepted. 

Shazam® FICO® Falcon® Fraud Manager

Fraud strikes people of all ages. West Pointe Bank is helping you fight fraud with FICO® Falcon® Fraud Manager one transaction at a time. Each time you use your debit card, we're monitoring the transaction with Falcon, keeping you and your money secure. Each purchase strengthens the card's history and in turn, makes decisions on which transactions are likely to be fraudulent. If a suspicious transaction is detected on your debit card, a Shazam® fraud specialist will call and/or text you on our behalf from (866) 508-2693. They will not ask for any sensitive personal or card information. If you confirm the transaction(s) fraudulent, Falcon's real-time response capabilities allow us to quickly act and avoid additional losses.

 

Text alerts from FICO® Falcon® Fraud Manager  

Keeping your account safe and secure is our highest priority. We have added Text Fraud Alerts as part of our debit card protection program through Shazam.  Make sure your cell phone number stays up to date with us and save the following numbers to avoid missing any alerts.

Shazam® brella™ 

Shazam® brella™ is a mobile app that provides fraud protection for your peace of mind. Notifications can be set to alert debit card purchases made when the card is not present, such as telephone or internet orders.  Fraudulent activity can be thwarted by setting alerts for large dollar transactions or purchases attempted by international countries. When alerts are received, simply review the transaction(s). If the purchase isn't valid, call right away and we'll place a block on the card. It's like having a high-tech early warning system at your disposal every minute of every day. 

Getting started is easy. Download the app, set your preferences, and start keeping tabs on your account. The instructions are on screen.  We're always glad to help if you have any questions!  Download the Shazam® brella™ mobile app today from the Apple® App Store or Google Play™. 

Shazam® brella™ Cardholder User Guide

Don’t forget to let us know when you’re traveling

Traveling soon? Call us at (920) 232-2260 with dates and locations prior to departure to avoid a disruption of your debit card service.

Lost or Stolen Debit Card? Let’s shut it down.

Report your lost or stolen MasterCard® Debit Card by calling us at (920) 232-2260 during normal business hours or Shazam® toll free at (800) 383-8000 anytime, day or night.